Effective Date: August 2026
Adulis Travel: Eritrea Based Tour Operator
Adulis Travel ("we", "us", or "our") is an international tour operator based in Eritrea, providing travel services in Eritrea and the Horn of Africa, including destinations such as Eritrea, Djibouti, Somaliland, and other East African destinations.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, make a booking, or use our travel services.
By using our website or booking our services, you acknowledge and agree to the practices described in this Privacy Policy.
1. Who We Are
Adulis Travel is responsible for processing your personal information related to our travel services.
Company: Adulis Travel
Location: Eritrea
Email: info@adulistravel.com
For privacy-related questions, please contact us using the email address above.
2. Information We Collect
Depending on the services you request, we may collect the following information:
Personal Information
- Full name
- Gender
- Date of birth
- Nationality
- Country of residence
- Address
- Email address
- Telephone number
- Emergency contact details
Travel and Identification Information
When required for international travel arrangements, visa processing, or permits, we may collect:
- Passport information
- Passport copy
- Passport number
- Passport expiry date
- Visa information
- Travel history requested by immigration authorities
- Employment information when required for visa applications
- Flight details
- Arrival and departure information
Booking Information
We may collect information related to:
- Tour selection
- Travel dates
- Accommodation preferences
- Transportation requirements
- Dietary requirements
- Special travel requests
3. Why We Collect Your Information
We collect and process your personal information for the following purposes:
Providing Travel Services
We use your information to:
- Process your booking
- Arrange tours and excursions
- Reserve hotels and transportation
- Provide guiding services
- Communicate travel information
Visa and Travel Permit Assistance
Because international travel to certain destinations requires official approvals, we may use your information to:
- Assist with visa applications
- Apply for travel permits
- Submit required documents to relevant authorities
Communication
We may contact you regarding:
- Booking confirmations
- Travel updates
- Visa status
- Important travel information
- Customer support
Improving Our Services
We may use information to:
- Improve our website
- Improve customer experience
- Understand customer preferences
- Develop new travel products
4. Legal Basis for Processing Personal Information
Depending on your location and applicable laws, including GDPR principles for customers from the European Union and United Kingdom, we process personal information based on:
- Performance of a travel contract
- Providing requested services
- Legal obligations related to travel and immigration requirements
- Legitimate business interests
- Your consent where required
5. Passport Information and Visa Processing
Due to the nature of international travel, Adulis Travel may need to collect passport information and personal documents.
Passport information may be used for:
- Visa applications
- Immigration requirements
- Travel permits
- Hotel registration requirements
- Government travel procedures
We only share passport information when necessary with:
- Immigration authorities
- Embassies or consulates
- Government offices
- Authorized travel partners involved in your booking
We take reasonable measures to protect passport information and limit access only to authorized persons.
6. Information Sharing With Third Parties
Adulis Travel does not sell, rent, or trade customer personal information to third parties.
We may share necessary information only with trusted service providers involved in delivering your travel experience, including:
- Hotels and guesthouses
- Airlines and transportation providers
- Local guides
- Tour operators or partners
- Immigration authorities
- Government tourism offices
- Visa processing partners
- Payment service providers
These parties receive only the information necessary to provide their services.
7. International Data Transfers
Adulis Travel operates internationally.
Your personal information may be processed in countries outside your country of residence, including Eritrea and other destinations where travel services are provided.
When transferring personal information internationally, we take reasonable steps to ensure that information is handled securely and only used for legitimate travel-related purposes.
8. Payment Information
Payments may be processed through third-party payment providers or financial institutions.
Adulis Travel does not store complete payment card information.
Payment providers process information according to their own privacy policies and security standards.
9. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve your online experience.
Cookies may be used for:
- Website functionality
- Security
- Website analytics
- Remembering preferences
- Improving website performance
You can control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
10. Marketing Communications
With your permission where required, we may send information about:
- New tours
- Special offers
- Travel updates
- Events and destinations
You can unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option in our emails.
Adulis Travel does not sell or rent customer personal information for marketing purposes.
11. Data Security
We are committed to protecting your personal information.
We use reasonable administrative, technical, and organizational measures, including:
- Limiting access to personal information
- Secure storage practices
- Password protection
- Authorized staff access only
- Appropriate handling procedures
However, no online transmission or storage system can be guaranteed to be completely secure.
12. How Long We Keep Your Information
We keep personal information only for as long as necessary for the purposes described in this policy.
Examples:
- Booking records: retained as required for business, accounting, and legal purposes
- Visa documents: retained only as necessary for processing and legal requirements
- Marketing information: kept until you withdraw consent
- Customer inquiries: kept for a reasonable period to provide support
When information is no longer required, we take reasonable steps to delete or securely dispose of it.
13. Your Privacy Rights
Depending on your country of residence, you may have rights regarding your personal information, including:
- Request access to your information
- Request correction of inaccurate information
- Request deletion of information
- Withdraw consent
- Object to certain processing activities
- Request limitation of processing
To exercise your rights, contact:
We may need to verify your identity before processing requests.
14. Children's Privacy
Our services are not directed toward children without parental or guardian involvement.
If a child provides personal information, it should be provided with the permission of a parent or legal guardian.
15. United States Privacy Rights
Customers from certain United States states may have additional privacy rights under applicable state privacy laws.
Adulis Travel does not sell customer personal information.
Customers may contact us regarding requests related to their personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
The updated version will be published on our website with a revised effective date.
17. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact:
Adulis Travel
Eritrea
Email: info@adulistravel.com